Customer Service

Each piece is crafted to order and made for you specifically. We do not offer returns or exchanges.

Should anything require adjustment, we offer one complimentary alteration within 48 hours of delivery, completed at our Mumbai atelier within 2–3 weeks.

For sizing or styling guidance before you order, speak with us on WhatsApp — we're here to make sure your piece is right before it's made.

Contact us: +91 93215 69218 | vaishali.sstudio1@gmail.com

Order Policy

At Vaishali S Couture, each piece is designed with care, using bespoke craftsmanship and artisanal fabrics to deliver unique, high-quality garments. To ensure a smooth ordering process, please review our policy below:

1. Placing an Order

  • Online Orders: Orders can be placed through our official website at www.vaishali-s.com.
  • WhatsApp Orders: Orders can also be placed via our dedicated WhatsApp chat for personalized assistance.
  • In-Store Orders: You can visit us at our boutiques in Mumbai or Paris to place an order in person.

2. Order Confirmation

  • Once an order is placed, you will receive an order confirmation via email or WhatsApp. Please review this confirmation carefully to ensure all details are accurate.
  • Any errors in the order details should be reported immediately to our customer service team.

3. Payment Terms

  • All orders require full payment at the time of purchase. We accept a variety of payment methods, including credit/debit cards and digital payment platforms and bank/wire transfers.
  • For in-store orders, we also accept cash payments.

4. Customization and Lead Time

  • All Vaishali S Couture garments are custom-made. Please allow up to 4-6 weeks for production, depending on the complexity of the design.
  • Once production begins, no changes to the order can be made.

5. Shipping and Delivery

  • We offer worldwide shipping. Once your order is completed, you will receive a tracking number. Delivery times will vary depending on your location.
  • All shipping costs, customs duties, and taxes are the responsibility of the customer.

6. Cancellations

  • Due to the custom-made nature of our garments, orders cannot be canceled once production has started.
  • If you wish to cancel your order you must connect with our costumers service team immediately.

Contact costumer service:

7. Alteration

  • At Vaishali S Couture, each garment is custom-made to your unique body measurements to ensure a perfect fit.
  • In the rare instance that the garment does not fit as expected, we offer one complimentary alteration session, provided it is requested within 48 hours of receiving your order.
  • Any additional alterations will incur a charge.
  • Please note that all shipping costs and any applicable customs fees related to alterations are the responsibility of the client.
  • The lead time for alterations is 2-3 weeks from the time we receive the order back at our Headquarters in Mumbai India.

Contact costumer service:

RETURN POLICY

At Vaishali S Couture, each garment is meticulously crafted to your specific requirements, starting from our handmade fabrics to the final details. As a result, we do not accept returns or exchanges on any orders placed through our online store (www.vaishali-s.com) or through our dedicated WhatsApp chat.

Important Notes:

  • All sales are final once the order is confirmed.
  • We encourage you to review all order details carefully before making your purchase.
  • In the rare case of a production defect, please contact our customer service within 48 hours of receiving your order, and we will assess the situation for potential adjustments or repairs.

Contact costumer service:

At Vaishali S Couture, each garment is meticulously crafted to your specific requirements, beginning with our signature handmade fabrics and continuing through to the final details. Therefore, we do not accept returns or exchanges on any orders placed through our online store (www.vaishali-s.com) or through our dedicated WhatsApp chat.

Production Defects:

In the rare event of a production defect, please contact our customer service within 48 hours of receiving your order. We will assess the situation and determine whether adjustments or repairs are needed. If our team authorizes the return due to a defect, the following conditions will apply:

  • Repair Timeline: Vaishali S Couture will have up to 4 weeks to fix any defects, starting from the day the defective order is received by our team.
  • Shipping & Duties: If a return is authorized, all shipping and duties costs related to returning the garment to us and shipping it back to you will be the customer’s responsibility.

PRIVACY POLICY

Privacy Policy

VAISHALI S THREADSTORIES PRIVATE LIMITED is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement.

 

*VAISHALI S THREADSTORIES PRIVATE LIMITED is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 4 to 6 weeks from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to the address provided by the buyer. For any issues in utilizing our services, you may contact our helpdesk or email us at vaishali.sstudio1@gmail.com

Garment Aftercare

Garment Aftercare

I've worn my Vaishali S piece, how do I take care of it now?
All of our garments are dry clean only! Make sure to store your piece within the Vaishali S garment bag given to you to keep it safe from sunlight and moisture.