online-shop-return-policy

ONLINE SHOP RETURN POLICY

Online Shop Policy

SHIPPING METHODS AND COSTS

We deliver all across India, and offer different shipping options as applicable.
For more information, please contact our customer care service at hello@vaishali-s.com

IMPORTANT INFORMATION

Order times are provided as guidelines only, and do not take into account possible delays caused by payment authorization. As we custom make all our products, we aim to dispatch all orders within six weeks with the exception of sale periods where it may take up more time. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes. We are unable to redirect orders once items have been dispatched. All orders require a signature upon receipt.

WHEN DO WE DELIVER

All domestic orders will take about 4-6 weeks. Further information on the order status can be provided by our customer care upon request.

FREE SHIPPING

Free shipping is offered to customers all across India.

INSURANCE

Vaishali S insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Vaishali S and transfer of responsibility in the same way.

TAXES & DUTIES

Product Prices displayed are inclusive of all taxes and duties.

Return & Exchange Policy

At Vaishali S, a product once bought cannot be returned. However, you have 30 days from the day of receipt to return your goods in the following given scenarios:

Manufacturing fault: Whilst we maintain the strictest quality control at Vaishali S, if there is a product defect for which we are responsible then we can take the item back and provide you with a new one within two weeks’ time of your exchange request. Once your return is received, we will send you an email to notify you that we have received your returned item. After running a quality check of the returned items and on approval of any manufacturing defect for which we are responsible, we will re-make the item you purchased.

Incorrect size: We can alter or exchange items if the garment received is of an incorrect size and doesn’t fit you as per your requirement. If you need an exchange for a different size (or alterations) because of sizing issues, send us an email at hello@vaishali-s.com. Depending on where you live and the nature of the alteration required, the time taken for your exchanged product to reach you may vary.

Returning items by post or courier: If you return your item(s) by post or courier,

please email us at hello@vaishali-s.com with your name, address, order number and reason for returning the item(s) and please fill in the form here: (Return and exchange form) Please ensure the returned merchandise is securely wrapped and don’t get damaged in transit. Vaishali S cannot be held responsible for any items lost in the post. It is advisable that you send any item for return to us by registered and signed-for courier. Please keep all tracking details of the parcel until we confirm receipt of it.
We request you to maintain the original packaging of the items to be returned, including the Vaishali S tags.

our purpose

VAISHALI S Couture exists to inspire a new approach to fashion that entirely relies on artisanal crafts. Our mission is to bring back the fading skill of hand weaving to a global luxury level and share its immense cultural value and social potential with the world.

About Vaishali Shadangule

Our Founder and creative director, Vaishali Shadangule draws inspiration from her ability to observe and listen while letting her designs speak for themselves. Born in the small town of Vidisha, Madhya Pradesh, Vaishali realized her passion at a very young age and has been experimenting with handwoven textiles and their applications for just over two decades. A creative powerhouse, the designer extends her work with textiles to art and design, infusing it with spontaneity and zest.

Design and Luxury

Since our inception, we have directed our active focus entirely upon modernizing traditional hand-woven textile infrastructure, with belief in its ability to ensure sustainability and lessen its environmental impact. It is our unspoken promise to our artisans and customers alike to continue to use natural resources and create a product of the highest quality. Craftsmanship and design run proudly through the veins of our brand.

Environmental Sustainability

Vaishali S primarily believes in the idea of going back to the old, and the 'simpler ways of living'. Our founder's upbringing, coupled with her natural direction towards minimalistic production have become a manual for us to follow. Not an inch of fabric goes to waste within our production unit, and we ensure that by using only materials of the best of quality, we improve garment longevity, and push forward the 20 year old principle of sustainability that we have been carrying forth.

Social Sustainability

Vaishali S Couture consistently focuses on elevating the status of weavers across the country, empowering and enabling them to make informed choices that progressively and sustainably enrich their lives. Since 2001, Vaishali S has adopted over 3000 families across India, aiming to support them and create a society that will guarantee their livelihood for the years to come. We've also added additional priorities to engage women into our supply chain, and support our own.

Our Weavers

In the last decade, we can proudly say that VAISHALI S Couture has become a modern window into the world of Indian luxury craftsmanship. Since 2001, we have explored the Indian states of Assam, West Bengal, Rajasthan, Maharashtra, Madhya Pradesh and Karnataka and rediscovered over 15 different weaving techniques. We wish to continue this journey to discover all the handweaving traditions of India and the World.

Our Weaves and Textures

We at VAISHALI S Couture take pride in the fact that each one of our fabrics is thoughtfully engineered by our creative director. Only through textiles woven by hand we are able to create different intricate motives and patterns. Furthermore, we actively work on cutting down our supply chain to allow our weavers to be paid above the norm and give them respect, personal interaction, and recognition.