Customer Care and Pre-Sales Queries
How do I get in touch with your Customer Care Team?
Feel free to call us at +91 9321569218 from 11 a.m. – 7:00 p.m. IST, from Monday to Saturday, or drop a message on WhatsApp.
How long can I expect a response within?
Our team will get in touch with you within 24 hours on all working days.
How do I know what size to order?
We have a size chart linked to each product for your reference, but in case you need further assistance, please feel get in touch with our team.
Do you accept payment after delivery?
While we are flexible about the process of purchase, we can only begin making an order after the full payment has been received.
If I've placed an order, can I cancel it?
Given that production on pieces starts almost immediately, Vaishali S does not accept refunds or cancellations of orders, especially in the case of customizations. However, in the case of exceptional cases, we don't mind scheduling a meeting to discuss changes in the design of the order.
Shipping and Delivery*
What are the shipping charges?
Vaishali S offers FREE SHIPPING for all orders within India, whilst shipping is calculated based on end-destination, weight and dimensions for all international orders.
When can I expect my order to be shipped?
Orders are shipped 4-6 weeks or as per the delivery date agreed at the time of order confirmation and delivery of the shipment is subject to the courier company/post office norms.
How can I track my order?
As soon as your garment has been shipped, our team will be in touch with you with a tracking ID that will be continuously updated.
How do you ship international orders?
For International buyers, orders are shipped and delivered through registered international courier companies and/or international speed post only to assure that your garment is treated with care throughout the delivery process.
What is Vaishali S' return policy?
Vaishali S prioritizes quality checks throughout the production process, with an extensive check-through before we pack all of our pieces. We therefore don't accept returns or exchanges on products, with very few exceptions.
I've worn my Vaishali S piece, how do I take care of it now?
All of our garments are dry clean only! Make sure to store your piece within the Vaishali S garment bag given to you to keep it safe from sunlight and moisture.
VAISHALI S THREADSTORIES PRIVATE LIMITED is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement.
*VAISHALI S THREADSTORIES PRIVATE LIMITED is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 4 to 6 weeks from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to the address provided by the buyer. For any issues in utilizing our services, you may contact our helpdesk or email us at email@example.com